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Welcome to the ASC IT Helpdesk Support Site!


The Knowledgebase contains instructions for many Annenberg Resources.
Many more can be viewed after logging in with your Janus Credentials.

Submit a support ticket by selecting one of the options above.

If you'd like to schedule a time for someone to support you physically in the building or virtually,
please visit https://calendly.com/ascitsupport

News

  • Mar
    10

    Updates to the IT Help Desk

    by Andres Spillari
    in General

    Please make sure you log in with your janus credentials, in the top right, to access our knowledge base of instructions, watch informative videos in News, and submit tickets properly The support ticket website is now public facing, which means you will no longer need to be logged into the...

  • Aug
    27

    Welcome All Users to the 2019-2020 Academic Year!!!

    by Andres Spillari
    in General

    The Knowledge Base documents for VM and VPN access and resources has been updated. New Documentation has been added as well for Bluejeans, Lastpass, and the User Guide for this website. All the "Ask Andres" Tech Tips videos coming soon to this page as well!

View 2 articles

Knowledgebase

Virtual Reality (9)


  • VR Chat Account Creation Instructions
  • VR Avatar Creation Instructions
  • Installing VR Chat on Quest 2
  • Login in and Using VR Chat for the First Time
  • Installing VR Chat on a PC
View 9 articles

Canvas Support (2)


  • Making Canvas Class Recordings Available to Specific People
  • Publisher Role and Video Approval
View 2 articles

General IT Resources (7)


  • Credential & Website Info for New Users
  • IT Helpdesk Site - User Guide
  • How To Create a Ticket
  • Policies for Termination of Electronic Resources Upon Departure
  • Booking Event Space / Room Request
View 7 articles

AirPennNet (1)


  • Connect to AirPennNet (All Devices)
View 1 article

Software Installation & Access (3)


  • Too Many Passwords? Use Last Pass Premium!
  • Zoom Quick Start
  • Uninstall Office 2016 and Install Office 365
View 3 articles

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