Enabling Duo Mobile Push Notifications, Two-Step Verification

Two-Step Verification provides an added layer of protection when accessing PennKey-protected web sites and applications. After you log in with your PennKey and password, you’ll use a device in your possession to verify your identity.

With Two-Step, your data is protected, even if your PennKey password is compromised.

Part 1: New Phones using DUO

ISC already has a guide on how to start using DUO Mobile, we recommend you start with them and contact ASC support with any questions

Two-Step Verification: Getting Started

Two-Step Verification: Detailed Instructions

Part 2: Old Phones updating/adding DUO

• To update your DUO Mobile authentication to a new phone, first visit https://twostep.apps.upenn.edu

• Then click on “Manage Settings”
• Enter in your Pennkey credentials and pass the current two step verification
  • if you don’t have an alternative method to log in, follow the instructions to call the support line, they are helpful and can give you a setup code if you have your Penn ID# and the last 4 of your SSN
• Once you’ve passed the log in screen, scroll down to “Devices”
• Under “Duo Push” click “Unenroll from Duo Push”

• Once unenrolled, Renroll in Duo Push in the same area and follow the instructions on your new phone for setting up the app.

• Click next to finish, if you don’t get a Push notification, on the home screen go back down to “Duo Push” Under Devices and “Test Push”