To Create a Ticket:
Through the Website
Please go to the IT Helpdesk website at (https://ithelpdesk.asc.upenn.edu/) and login with your JANUS credentials. From here, you should see the “Submit a Ticket” button located in the center of the website (Picture see below).
You can also submit a ticket through email. All you need to do is send an email to IThelpdesk@asc.upenn.edu with what you need help with.
Here is also a tutorial video on how to navigate and use our ticketing system (https://youtu.be/01HzqyiaPY8).
ASC IT Help Desk